Refund policy

Please check the product details, shirt size guide, and delivery address before placing your order.

If an item arrives damaged, defective, incorrectly printed, or different from what you ordered, contact michael@topstratconsulting.com promptly. Include your order number, a description of the problem, and clear photos where applicable. We will review the issue and explain the replacement or refund options.

Coffee: Please do not mail coffee back. Contact us about an incorrect order or product problem so we can review it without a return shipment.

Apparel: Each shirt is made to order. We do not offer returns or exchanges for a change of mind, an incorrectly selected size, or an incorrectly selected color. Please use the size guide before ordering.

For a shipment that appears lost or overdue, contact us with your order number and tracking details. We will investigate before deciding the next step. A package marked delivered requires a separate review.

Do not send any product back before receiving instructions. If an incorrect address was supplied at checkout, replacement or reshipping charges may apply.